• Español

Satisfaction survey

This survey will be sent to Ediciones Complutense’s email address info.ediciones@ucm.es. Users can contact Ediciones Complutense via this email for any query or doubt concerning the satisfaction survey.

Ediciones Complutense has desgined this survey to monitor and evaluate the level of satisfaction among our servers. Your opinion will be of great assistance for improving the quality of our services.

Scale

1 (Very dissatisfied)

2 (Dissatisfied)

3 (Satisfied)

4 (Quite satisfied)

5 (Very satisfied)

DK/NA (Don’t know/No answer)

User profile
Accessibility and usefulness of information
Information can be found easily on the website of Ediciones Complutense: - Mandatory -

(Rate from 1 to 5, with 1 = Very dissatisfied and 5 = Very satisfied) DK/NA (Don’t know/No answer)

The information offered on the website is sufficient and useful: - Mandatory -

(Rate from 1 to 5, with 1 = Very dissatisfied and 5 = Very satisfied) DK/NA (Don’t know/No answer)

You have easily contacted Ediciones Complutense through any of the standard channels (if this is not the case, please explain why not in the Suggestions and Comments section): - Mandatory -

(Rate from 1 to 5, with 1 = Very dissatisfied and 5 = Very satisfied) DK/NA (Don’t know/No answer)

About the service and attention received
The staff provided me with a good service: - Mandatory -

(Rate from 1 to 5, with 1 = Very dissatisfied and 5 = Very satisfied) DK/NA (Don’t know/No answer)

The staff treated me courteously and correctly: - Mandatory -

(Rate from 1 to 5, with 1 = Very dissatisfied and 5 = Very satisfied) DK/NA (Don’t know/No answer)

The staff provided me with the requested service within a reasonable period of time: - Mandatory -

(Rate from 1 to 5, with 1 = Very dissatisfied and 5 = Very satisfied) DK/NA (Don’t know/No answer)

The staff provided me with the necessary assistance: - Mandatory -

(Rate from 1 to 5, with 1 = Very dissatisfied and 5 = Very satisfied) DK/NA (Don’t know/No answer)

About the publisher
Do you think the public business hours are sufficient?: - Mandatory -

(Rate from 1 to 5, with 1 = Very dissatisfied and 5 = Very satisfied) DK/NA (Don’t know/No answer)

Do you think the publisher has sufficient human and material resources to offer a suitable service?: - Mandatory -

(Rate from 1 to 5, with 1 = Very dissatisfied and 5 = Very satisfied) DK/NA (Don’t know/No answer)

What do you think about the existing catalogue of monographs and scientific journals?: - Mandatory -

(Rate from 1 to 5, with 1 = Very dissatisfied and 5 = Very satisfied) DK/NA (Don’t know/No answer)

Overall rating of Ediciones Complutense: - Mandatory -

(Rate from 1 to 5, with 1 = Very dissatisfied and 5 = Very satisfied) DK/NA (Don’t know/No answer)

Would you use this service again?: - Mandatory -
Would you recommend this service to someone else?: - Mandatory -

Basic information on treatment data protection: Publications Service 

Controller 

Vice-Rector of Culture, Sport and University Extension
  Purpose Communication, sale, billing and shipping of publications

Legitimacy 

Mission of public interest; contract performance

Recipient 

Data will not be shared with third parties unless required to do so by law

Rights 

Access, correction and erase of the data, as well as other rights explained in the additional information

Additional information 

This may be consulted in further detail on our website: https://www.ucm.es/file/info-adic-servicio-publicaciones-eng