Suggestions, Complaints and Claims Service

The Complutense Center for the Teaching of Spanish (CCEE) reaffirms its commitment to continuous improvement and to ensuring the satisfaction of its students, faculty, and users. To this end, a communication channel has been established through which any suggestion, complaint, or claim concerning the services, activities, or facilities of the Center may be submitted.

Submission of Suggestions, Complaints, or Claims

• Online Form: Complete the form available on this page, providing your contact details, the reason, and a detailed description of your request.
• Email: Submissions may be sent to ceextran@filol.ucm.es
• Telephone: Personalized assistance is available through the Center’s Secretariat at +34 91 394 5325.

Commitment to Response

The CCEE undertakes to address all communications with the highest degree of diligence and confidentiality. A formal response will be issued within a maximum period of 15 working days from receipt of the request, detailing the measures or solutions to be adopted.

Purpose

This service aims to foster a climate of collaboration and trust, while promoting the continuous enhancement and quality of the teaching and services offered by the CCEE.

For any additional queries, individuals may also attend in person at the CCEE Secretariat, located in the Multiuse Building, Ciudad Universitaria, Madrid.