The University Ombudswoman


María Isabel Aránguez Alonso is Professor of the Department of Biochemistry and Molecular Biology, she was appointed University Ombudswoman by the Academic Senate and has held this position since June 25, 2013.


The University Ombudswoman is appointed by the Academic Senate as the Complutense University’s designated neutral. Her primary function is to provide independent, impartial, confidential and informal assistance to the University"s lecturers and professors, students and staff with the aim of improving quality and promoting good practice in the University.

The University Ombudswoman is concerned with fairness and equity and does not take sides on behalf of any individual or cause. While maintaining impartiality, the University Ombudsman"s Office regularly makes recommendations to University officials on policies, practices and procedures. Collaborative dispute resolution is encouraged whenever possible and mediation services are available on request.

Every member of the University community shall help with the Ombudswoman"s investigation process.